Most patients greatly appreciate a reminder call, whether for an appointment or to let them know that it is time for an important checkup. Routine phone calls, however, can easily overload office staff and take valuable time away from patient care in the office. Friendly and interactive, ReminderPro 2008 DX handles your routine patient communications effectively and conveniently.
Ease Staff Overload
Reaching patients during business hours is not an easy task. Calling during the day ties up phone lines and is often interrupted. Messages left for patients at work may be misdirected or forgotten. Sending postcards is expensive and far less effective than phone calls. ReminderPro takes only minutes to activate, begins automatically when it is time to call (even over weekends) and tries back until everyone is contacted or the call session is completed.
Improve Patient Care
Patients expect prompt, personal attention while they are in the office. With ReminderPro handling your routine calls, you will have more quality time to offer your patients. With control over your schedule, patients will spend less time waiting and more time with their healthcare providers. People appreciate timely reminders about important health checkups and follow-up appointements. ReminderPro’s friendly, interactive communications show patients that you care about them.
Prevent Appointment No-Shows
Missed appointments disrupt your schedule and cost thousands of dollars each year. Patients who receive a telephone reminder are far more likely to make their appointments or notify you if they need to reschedule, allowing you to schedule other patients. ReminderPro calls patients with friendly appointment reminders and important information. Patients appreciate the service and you gain control over your daily schedule.
Provide Consistent Communication
ReminderPro handles routine calls with consistency and diligence. By keeping track of calls that are busy or unanswered, ReminderPro will not forget to try back later. ReminderPro works after hours when your patients are more likely to be at home and receive your call. ReminderPro does not get distracted by other tasks, so you can rest assured that all your calls are made. Plus, instant detailed reports give you a valuable audit trail of patient contact.
Product Features
ReminderPro Message Maker - Allows you to build customized data-driven messages that can also include additional information such as directions to your office, new products or services offered, special instructions, or any important information you wish to include.
Customized touch-tone response options provide detailed reports and telephone survey capability - ReminderPro let's you assign up to 10 different touch-tone response options for each message. "Status" option allows you to assign the description of your choice to any touch-tone response for custom Call Results reporting. "Jump" option allows people to use their touch-tone phone to access only the additional information they need. Both of these touch-tone response options give you the capability to create message "trees" and conduct telephone surveys automatically.
Complete call session archive - Call session reports are archived and can be printed for any date range.
Completely automatable operations - ReminderPro Select and Enterprise include options for automatic daily data import, automatic generation and activation of daily call sessions with customized calling times for each day, and automatic daily delivery of email messages.
Advanced System Security - System Security options allow you to restrict or limit access to ReminderPro, helping prevent unauthorized setup changes and assisting with HIPAA compliance.
Industry standard technologies provide unparalleled compatibility and call-handling - The finest hardware available (such as Dialogic ® voice hardware), coupled with Microsoft's TAPI standard, ensures exceptional accuracy in message delivery, excellent voice quality and future compatibility. Handles virtually any type of telephone response - fax machines, operator messages, answering machines, and more.
Enhanced name pronunciation options - Record names in your own voice, use "you" for unrecorded names, access the prerecorded library of over 20,000 names, or allow the built-in text-to-speech option to pronounce names automatically.
Detailed family messages - Combines duplicate calls to a single household into one call and includes appointment details for each person.
Unlimited language/dialect capabilities - All messages, greetings, and phrases can be recorded in as many languages (or dialects) as you require. Perfect for matching demographics with messages.
Works with standard phone systems, no separate phone required - Connect to ReminderPro easily from your existing telephone to record, play back, or change greetings, names, and message elements.
Guaranteed compatibility with quality schedulers, databases, and management software - Custom Data Import program safely transfers data into ReminderPro from your scheduler or management software and schedules personalized calls automatically.
ReminderPro Enterprise provides a single low-cost solution for multiple locations - Purchase of Multi-Site Utility for each additional location provides remote access to incoming messages as well as automated reporting to each location via fax or email.
Support
ReminderPro 2008 DX systems include an initial period of no-cost installation assistance, training and phone support. Annual maintenance provides phone and email-based technical support, online training and software updates at no additional charge.
Quality Telephony Hardware
ReminderPro interfaces with quality telephony hardware from PIKA Technologies and Dialogic to ensure reliable operation and compatibility. PIKA and Dialogic telephony boards come with a three year manufacturer’s warranty. PC hardware systems include a full manufacturer’s warranty.
System Requirements
ReminderPro 2008 DX can be installed on a any physical or virtual machine capable of running Microsoft Windows XP, Vista, 2003 Server or 2008 Server. Inphonite recommends at least 1GB of RAM, 10GB of free hard disk space, and a 2GHz processor. ReminderPro 2008 DX is also available as a turn-key system configured and tested by Inphonite on a new Dell PC.