Deliver information by phone or fax 24 hours a day with less burden on your staff. Improve customer service, increase staff productivity, and reduce labor costs!
Why should you have InQuire?
- InQuire enables your staff to handle more productive tasks by reducing the time they spend answering common questions and faxing standard documents.
- InQuire responds to caller inquiries with consistent, accurate, and up-to-date information, including website information by fax for those without internet access.
- Offer patients, clients, or customers immediate answers, 24-hour convenience, and access to important information from any phone or fax machine.
- With a $25,000/year employee, the cost to field a five-minute phone call and send a one-page fax is about $3.00 per request. InQuire cuts that cost.
- Your needs are as unique as your business. Julysoft provides 20 hours of custom programming with every InQuire installation.
- JulySoft configures InQuire as a turnkey solution with a robust PC and high quality voice processing technology hardware.
Offer web information via fax:
Provide web site information via fax to those who may not have internet access. It can convert any HTML document to a fax that people can receive by calling in. With InQuire, you can automate a broad range of repetitive phone-based tasks including:
- Intelligent call routing
- Account balance inquiries
- Emergency paging
- Information hotlines
- Billing inquiries and payments
- Automated directory assistance
- Fax-on-demand for technical support information
Features
InQuire offers a wide variety of features configured to meet your objective. The system is based on a modular, scalable design that support up to 30 incoming lines, reads common databases, and can grow to meet your future needs.
Greetings - Use different greetings and menu options for open and closed hours.
Integrated Messaging - Voicemail boxes can forward messages to other phone numbers, extensions, email accounts, and pagers.
Menu Options - Callers can access information or staff members through direct extensions or by browsing your voicemail directory.
Advanced Transfer Options - Call transfers can relay caller ID information before recipients accept their calls. Monitored transfers return to the main menu if the line is busy.
Text to Speech - Callers can hear information retrieved from databases or documents spoken to them automatically, using InQuire's Text to Speech capabilities.
Installation and Support - InQuire comes ready to plug into your phone lines and go. Installation assistance and 90 days of technical support are provided with each system through our toll-free hotline.
Polls and Surveys - Callers can provide feedback through their telephone key pad. Use the tallied results to quantify surveys, customer requests, and more.
Fax-on-Demand - Your entire library of documents can be accessible to callers via any touch-tone telephone and fax machine.
Reporting - Management reports provide complete details about call transfer and selection statistics. Reports can be exported for use by other applications.
High Performance and Scalability - Dialogic hardware guarantees exceptional quality, performance, and expandability.