ReminderPro advanced models are perfect tool for creating and conducting automated
phone surveys
TUCSON, AZ – July 10, 2006 – JulySoft, leading provider of interactive
computer telephony system, announced that ReminderPro’s Select and Enterprise models
include tools for creating and conducting multiple question surveys by phone. ReminderPro,
the automated communication solution that reminds and informs people of appointments,
scheduled services, renewal information, special promotions, and other types of
information, also handles automated phone surveys, which provide instant reports
for immediate feedback.
ReminderPro Select and Enterprise models offer the capability to design both simple
and multiple question surveys, which allow branching from one question to another,
each with its own responses. Tallied results are available immediately upon completion
of the phone session. The data gathered can be presented in several formats including
a cross-tab trends analysis file, which is based on date ranges in both current
and historical formats. Raw data can also be exported directly into a statistical
analysis software package.
Individual recorded questions and touch-tone response options can be linked together
to create surveys that include up to 18 questions. For example, a simple single-result
survey involves a recorded message that asks a specific question, and might offer
respondents the option to choose a response such as “on-time” or “late” regarding
a delivery question, or “satisfied” or “dissatisfied” for a service provided. More
sophisticated branching surveys can be constructed, which lead participants to additional
questions based on previous responses. Multiple question surveys lead respondents
through several questions and log the responses separately, providing a tally of
responses to each question on a special report.
“ReminderPro gives businesses the ability to collect valuable customer information,
in addition to offering interactive phone messages,” said Lew Lepley, JulySoft president
and CEO. “Both our ReminderPro Select and Enterprise models allow you to produce
phone surveys in minutes, offering an easy to use solution for retrieving highly
customized customer feedback. Utilizing ReminderPro as an information gathering
system, as well a notification system, provides an optimal way to provide consistent
communication, develop a better understanding of customer needs, and offer the highest
level of service to clients.”
ReminderPro’s survey capabilities offer companies of any size the tools needed to
collect valuable information from existing customers without the added expense of
hiring costly research consultancies. This all-inclusive system allows surveys to
be used multiple times or updated to accommodate changing information needs, and
can be coordinated with the many other phone notification features included in ReminderPro.
Survey questions are fully customizable and can easily be scripted and recorded
over the phone in the user’s own voice, and in multiple languages when applicable.
In addition, ReminderPro can be used to generate repeat business from established
customers in a manner that supports the National “Do-Not-Call” Registry, and includes
opt-out features for those who do not wish to be called.
About JulySoft
JulySoft provides friendly, interactive computer telephony systems that improve
the profitability and productivity of a wide range of businesses from healthcare,
service and retail industries to local, state and federal government agencies. JulySoft’s
automated communication solutions increase revenues and control costs by reducing
appointment no-shows and automating staff telephone workloads. JulySoft is a customer-centric
company with a 15-year track record of total customer satisfaction. With successful
integration to over 400 software systems, JulySoft is the solution provider of choice
for hundreds of vendors and consultants in a variety of industries.