How difficult are your systems to install?
ReminderPro installation requires experience installing an add-on board such as a modem or sound card. With assistance from our technical staff, you (or your consultant) can install and configure the hardware and software in less than an hour. Setup and training by phone generally take less than two hours.
LabRetriever comes pre-installed and configured as a complete system with PC and is ready to connect right out of the box. You hook up the system to your phone line(s) and start entering data right away.
Message On Hold requires no expensive equipment or complicated installation. You simply connect a standard programmable CD player to your phone system, insert the Message On Hold CD, and select the message tracks you want to play. (Your phone system must be capable of handling music-on-hold.)
How is my data protected and archived?
None of our systems that interface to your management software "write back" to your software, so your existing data is untouched. With the exception of our ActiveX controls, we do not make registry entries, so there is also no chance of a corrupted registry. We recommend that all computer users back up their data daily in case of a power surge or power failure. ReminderPro users should back up the main ReminderPro directory every day as a part of their normal backup process.
LabRetriever has a complete automatic archival process built-in. We recommend backing up the complete LabRetriever directory structure as part of your normal backup process.
Can your systems handle multiple languages?
ReminderPro can handle an unlimited number of languages, and includes pre-recorded prompts in English and Spanish. Other languages can be recorded by the user, or JulySoft can provide professional translation and recording services at an additional charge.
LabRetriever allows you to record messages and prompts in any language you require.
What if I need to access your products from another location (remote connection)?
Many users utilize pcAnywhere (or other remote access software such as Carbon Copy) to remotely access their system. Remote access software is available from JulySoft and most computer software vendors. If you have remote access software installed on your system we can also perform remote diagnostics and file updates for you.
LabRetriever includes a modem and pcAnywhere pre-installed.
What type of phone system or line do I need for JulySoft products?
Each port on a Dialogic voice board that you want to utilize requires a standard RJ-11 connection (such as that used by a fax, modem, or credit card machine). If you are connecting ReminderPro to a PBX phone system, check with your phone vendor to ensure there is an analog connection between the PBX switch and the extension. Also, confirm that standard phone equipment, such as a fax machine or modem, can be connected to this line. If you have a multi-line system, check with your phone vendor to verify you can connect devices that require single analog lines (eg., fax or modem).
We are based in a city with multiple area codes and 10-digit dialing. Can ReminderPro handle long distance calling?
ReminderPro includes a metro calling feature that handles virtually any combination of local and long distance dialing scenarios. By using our rules-based database of area codes and local exchanges, you can set ReminderPro to automatically recognize and correctly dial phone numbers as either local, 10-digit, or long distance.
Can I integrate my management software or scheduler with ReminderPro?
Yes, we currently integrate with most major databases, schedulers, and practice management software. ReminderPro includes a Custom Import Program at no additional charge. Click on our Integration page to find out how to make a file for us so we can create a custom import for your needs, or contact us about direct interface options.
Is on-site installation and training available on all your products?
If you're too busy to do it yourself, you can take advantage of on-site installation and training available from JulySoft or through our network of authorized Business Partners.
Do I need a microphone to personalize messages using my voice?
No. All recording and playback for our inbound and outbound telephony systems is accomplished simply by dialing into the systems using your existing office telephone equipment. Dialogic's voice hardware assures you of crystal-clear voice quality every time.
Can ReminderPro and your other products be installed on a network?
Yes, however voice hardware and software should not be installed on your network server (except in very rare circumstances). ReminderPro is fully networkable. LabRetriever includes a 10/100 BaseT network card and workstation programs that allow you to run it from any workstation.